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Orbit to launch free 24-hour mental wellbeing support service

Orbit is working in partnership with Mental Health Matters (MHM), The Befriending Scheme, Support Northamptonshire, Mind in Bexley and Re-Instate to launch a mental wellbeing support service.


Breathing Space will provide customers with free access to help and advice, 24-hours-a-day, online, by phone or via live web chat on Orbit’s Better Days website. The service also provides the opportunity for customers to access personal and confidential face-to-face support from qualified support workers.


Sophie FitzHugh, interim head of community investment at Orbit, said: “The local support, combined with a 24/7 helpline, will have an important role in supporting our customers’ mental wellbeing and emotional needs. It was evident from our research that our frontline staff are finding it difficult to access suitable and immediate support for our customers. This service will ensure our customers get the help and support they need, when they need it.”


Orbit’s research into customer wellbeing shows more than 4,000 adult customers may be living with a mental wellbeing issue. A review of the 39,000-home housing association’s employment support service, revealed around 45% of customers seeking employment advice have a mental health condition.


Support provided by MHM and other providers of mental wellbeing support will help these customers break down the barriers to accessing and sustaining employment, says Orbit.


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